Once you purchase an item, we can schedule a date and time for pickup. We also offer free local delivery in the Austin area. Delivery fees outside of the Austin area will be determined based on order size.

We can work with you to arrange shipment or you can use your preferred shipping agent. We do not have control over any shipment once your item has been picked up and cannot be held responsible for delays or damage once the item has left our shop.

Full refund for cancellations within 24 hours for in stock items. For made-to-order items, all sales are final after materials have been ordered.

You have 24 hours to cancel your order for in stock items to receive a full refund. For made-to-order items, we will review cancellation requests on a case by case basis and can offer partial refunds if materials have not yet been ordered.

In stock items are ready for pick up or delivery same day and delivery will be dependent upon shipping time and availability. For made to order pieces, we will provide a final price and lead time upon submission of the made-to-order form.

We are a custom shop, so anything on our website can be customized. Simply fill out our made-to-order form and we will reply within 48 hours with pricing and lead time for your review before moving forward.

Once you place an order for something in stock or made to order, you will have the option to pick it up from our shop or have it delivered. You will also receive a discount for our professional in-house installation if you need installation services.

We cannot be held responsible for damage that occurs during shipment. However, we will happily help with any documentation needed for a claim. Every piece is inspected at our shop prior to pickup or shipping, and customers are welcome to come inspect the piece in person at our shop before it is picked up or shipped out.

In select cases, for made-to-order items requiring substantial design time, we require a non-refundable $1000 deposit. The deposit will go toward design hours for production drawings and any remaining amount after design is completed will be applied toward your purchase if you proceed with the order.

Our pieces carry no direct warranty, should an issue arise with your product, please inform us and we will work with you to resolve the issue quickly. We cannot be held responsible for the following: changes to the surface of unsealed metals, damage caused by improper care, damage caused by the use of improper cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, or stains. All finished pieces should be handled with care.

We use the highest quality materials and hardware from our suppliers. If you have any questions about specific materials or hardware, you can reach out to us at info@studio-ql.com.